Terms and Conditions of Sale

In addition to the statutory warranties (see box “Statutory warranties”), certain products benefit from a commercial warranty from the manufacturer/Verycook (duration indicated on the product sheet). This commercial warranty is in addition to your legal rights and in no way restricts them.

All returns must be preceded by the prior agreement of https://www.forest-grill.com/fr/ and the assignment of a return number. Returns must be sent to:

LDPI Logistics for Forest Grill 

5 Chemin de Malatrait

38290 LA VERPILLIERE

FRANCE

In the absence of prior agreement, allocation of a return number, or in the event of dispatch to any other address of https://www.forest-grill.com/fr/, the goods will be returned to the customer carriage forward. To minimise risk, we recommend suitable packaging (ideally the original packaging). The absence of original packaging does not prevent the exercise of legal rights

In any event, the customer benefits from the statutory warranty against hidden defects (Art. 1626 et seq. of the Civil Code). Provided the buyer can prove the hidden defect, the seller is legally obliged to remedy all its consequences (art. 1641 et seq. of the Civil Code).

The following are excluded from all warranties:

1. Uses and maintenance not in accordance with the instructions supplied with the product, as well as faults in use or maintenance.

2. Damage resulting from incorrect handling, connection (whether carried out with original accessories or with other accessories substituted by the customer), abusive or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes.

3. Spare parts or accessories whose replacement is due to normal wear and tear, or to routine maintenance operations: bulbs, batteries, seals, etc.

4. Damage caused by an external event (lightning, water damage, etc.).

5. Any interventions carried out on the appliance by anyone not authorised by the After-Sales Service, as well as malfunctions and damage resulting from such intervention.

Statutory warranties (independent of any commercial warranty)

Legal guarantee of conformity (Consumer Code art. L.217-3 to L.217-32):
– You have a period of two years from the delivery of the item to invoke the legal guarantee of conformity in the event of a lack of conformity.
– During this period, you are only required to prove the existence of the defect.
– You are entitled to repair or replacement of the item within 30 days, free of charge and without major inconvenience.
– In the event of repair, the warranty is extended by 6 months; if you have requested repair and the seller imposes replacement, the warranty is renewed for 2 years from the date of replacement.
– You may obtain a price reduction or cancellation of the contract in the cases provided for by law.
– Any period during which the product is out of use suspends the remaining warranty.
Warranty against hidden defects (Civil Code art. 1641 to 1649): you may take action within 2 years from the discovery of the defect to obtain a refund or a price reduction.